Privacy policy

Last updated: May 5, 2026

This Privacy Policy explains how Fowsa ('we', 'us', 'our') handles your personal information when you use our services, browse fowsa.com, or complete a purchase. We take your privacy seriously and process all data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025.

1. How We Collect Your Personal Information

We gather personal data from three sources:

  • Information You Give Us: Name, email, phone number, billing/shipping address, payment confirmations, and support history.
  • Automatically Collected Information: Cookie and usage data, including IP address, device and browser type, and how you interact with our site.
  • Third-Party Information: Data from partners such as Shopify, payment processors, and delivery couriers needed to fulfil orders.

2. Legal Basis for Processing

Under UK law, we rely on:

  • Contract Performance: To process, take payment for, and ship your order.
  • Legitimate Interests: To improve our service, prevent fraud, and keep our site secure.
  • Consent: For marketing messages, which you can opt out of anytime.
  • Legal Obligation: To meet UK tax, accounting, and consumer protection requirements.

3. Cookies

Fowsa uses cookies to improve your shopping experience, remember your preferences, and track site performance. In line with ICO guidance, our cookie banner lets you manage non-essential cookie choices. Turning off certain cookies may affect some site features.

4. How We Share Personal Information

We never sell your data. It's shared only with:

  • Service Providers: Including Shopify, payment gateways like Stripe, and UK couriers.
  • Legal Requirements: When required by law or to protect our legal interests.

5. International Data Transfers

As a UK company, Fowsa processes most data within the UK. When data needs to move internationally - for example to Shopify's servers in Ireland or the US - we use approved safeguards like the International Data Transfer Agreement (IDTA) and Standard Contractual Clauses (SCCs) to keep your data protected.

6. Data Security and Retention

We use SSL encryption and PCI-DSS compliant systems to protect your data, and keep it only as long as needed to fulfil orders or meet HMRC requirements (typically 6 years).

7. Your Rights (UK GDPR)

As a UK resident you can:

  • Access: Request the data we hold about you.
  • Rectification: Ask us to fix incorrect information.
  • Erasure: Ask us to delete your data.
  • Restrict/Object: Limit or object to our use of your data.
  • Portability: Get your data in a machine-readable format.

8. Complaints

If you're unhappy with how we handle your data, contact us first at info@fowsa.com. You can also complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

Store name: Fowsa
Address: 118 Castlemount Rd, Dover CT16 1SP, United Kingdom
Email: info@fowsa.com
Phone number:

Customer Service (Opening Hours):

Monday - Friday: 09:00 - 18:00 (GMT)
Saturday and Sunday: 10:00 – 16:00 (GMT)